Within 2-5 business days, you will receive a tracking number from us signifying that your package is ready for shipment. This is a goal and not a guarantee as there are times when that is just not possible. If problems arise, we will notify you via email.
We ship via United States Postal Service (USPS) Priority Mail for a flat rate of $7.00 for all orders less than $49.99.
We offer FREE USPS Priority Mail shipping on orders totaling over $50.00 to all addresses located within the United States as well as all APO/FPO locations worldwide.
***Please Note*** The delivery dates you see are estimates and around the holidays, expect delays. The USPS does a wonderful job for us but sometimes things happen. If you have not taken possession your package within 15 days after receiving your tracking information, please contact us directly so that we can resolve the matter quickly.
Please ensure that you verify that your shipping address is correct on your order. We are not responsible for replacing items shipped to an incorrect address provided by the customer.
*** Please Note*** All International orders ship via USPS First Class Mail and cannot exceed 4 lbs in total weight. Additionally, even though you will receive a shipping notification with a tracking number, the USPS does not update First Class Mail online. Please keep in mind that International Shipping can take 7 - 30 days to arrive depending on outbound flights and your package clearing your country customs. There is no "Guarantee of Delivery" on international orders.
Soapcommander.com is not responsible for any duties, taxes, or additional fees that your country may charge upon entry into your country, so please know that you may have to pay additional funds to receive your item at your local post office.
At this time, we only offer returns on items that cause a skin reaction. Returns based upon scent preference are not accepted. We offer shaving soap samples for this very reason, so that you can smell our scents prior to purchasing any full size tubs.
Your satisfaction is our utmost concern so if at any time you have any questions, comments or concerns, please don't hesitate to email us at:
We appreciate your time and consideration in purchasing our products.